Terms and Conditions - Flowers Shop London
Welcome to Flowers Shop London. Please read these Terms and Conditions carefully before using our services. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our services.
1. Introduction
Flowers Shop London provides a platform for customers to purchase flowers and related products. These Terms and Conditions govern your use of our website and services. We reserve the right to modify these terms at any time, so please review them regularly.
2. Ordering Process
When you place an order with Flowers Shop London, you are making an offer to purchase the products described on our website. All orders are subject to acceptance by us and availability of the products.
2.1 Placing an Order
- Select the desired products and add them to your cart.
- Proceed to checkout by providing the necessary information.
- Review your order details before confirming the purchase.
Once your order is placed, you will receive an order confirmation via email.
2.2 Order Confirmation
Order confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or pricing discrepancies.
3. Payment Terms
We accept various payment methods, including major credit cards, debit cards, and online payment systems. All payments must be processed through our secure payment gateway.
3.1 Payment Security
Flowers Shop London employs industry-standard security measures to protect your payment information. We do not store your payment details on our servers.
3.2 Payment Timing
Payment is required at the time of placing the order. An order is not considered confirmed until payment has been successfully processed.
4. Delivery and Shipping
We offer flower delivery services within London and surrounding areas. Delivery times are specified at the time of order and depend on the selected delivery option.
4.1 Delivery Schedule
- Standard Delivery: 3-5 business days
- Express Delivery: 1-2 business days
Delivery times are estimates and may vary due to unforeseen circumstances.
4.2 Delivery Charges
Delivery charges are calculated based on the delivery location and selected delivery option. All applicable delivery fees will be displayed during the checkout process.
5. Returns and Refunds
Our goal is to ensure your complete satisfaction with our products and services. If you are not satisfied with your purchase, please review our return and refund policy.
5.1 Eligibility for Returns
To be eligible for a return, the product must be unused, in the same condition that you received it, and in the original packaging.
5.2 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within a certain amount of days.
5.3 Return Process
To initiate a return, please contact our customer service team with your order details and reason for return.
6. Privacy Policy
Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy.
6.1 Data Collection
We may collect information such as your name, email address, mailing address, phone number, and payment details to process your orders and improve our services.
6.2 Data Usage
Your data is used to fulfill your orders, communicate with you, and enhance your shopping experience. We do not sell or share your personal information with third parties for their marketing purposes.
7. Intellectual Property
All content on the Flowers Shop London website, including text, images, logos, and software, is the property of Flowers Shop London or its content suppliers and is protected by international copyright laws.
7.1 Usage Restrictions
You are granted a limited license to access and make personal use of this site but not to download or modify it, or any portion of it, except with express written consent of Flowers Shop London.
8. Limitation of Liability
In no event shall Flowers Shop London, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the service;
- Any conduct or content of any third party on the service;
- Any content obtained from the service;
- Unauthorized access, use, or alteration of your transmissions or content.
These limitations apply even if Flowers Shop London has been advised of the possibility of such damages.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts located in London, England to resolve any disputes arising out of these terms.
10. Changes to Terms
Flowers Shop London reserves the right to modify or replace these Terms and Conditions at any time. It is your responsibility to check these terms periodically for changes. Your continued use of the service after any changes constitutes acceptance of the new Terms and Conditions.
11. Severability
If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.
12. Contact Information
For any questions about these Terms and Conditions, please refer to our customer service resources available on the website.
