Fresh Flowers Guarantee
At Flowers Shop London, we pride ourselves on delivering the freshest and most vibrant flowers to your doorstep. Our Fresh Flowers Guarantee ensures that every bouquet you receive is of the highest quality and longevity. If you experience any issues with the freshness of your flowers, please reach out to us promptly.
We understand the importance of fresh flowers in making your occasions memorable. That's why we meticulously select and handle each bloom to maintain its beauty from our shop to your home or business. Our commitment to freshness sets us apart as a trusted local florist in London.
To uphold our Fresh Flowers Guarantee, we monitor our supply chain closely and collaborate with reliable growers. This meticulous process guarantees that you receive only the best flowers, ensuring satisfaction with every purchase.
Damaged on Arrival Policy
Despite our best efforts, we understand that sometimes flowers may arrive damaged due to unforeseen circumstances. If your bouquet is damaged upon arrival, please notify us within 24 hours of delivery. We will assess the situation and provide a suitable resolution, which may include a replacement bouquet or a full refund.
When reporting damaged flowers, please include photographs of the affected blooms and packaging. This helps us improve our services and prevent similar issues in the future. Our team is dedicated to ensuring that you receive flowers in pristine condition.
We strive to handle all damage claims efficiently and with empathy, recognizing the significance of your floral arrangements for your special moments.
Freshness Window
Our freshness window guarantees that the flowers you receive will remain fresh for at least five days from the delivery date, provided they are cared for properly. To maximize the lifespan of your bouquet, follow the care instructions provided with your flowers, including trimming stems and changing water regularly.
The freshness window allows you to enjoy your flowers for an extended period, making them a lasting addition to your home or office. We believe that extended freshness enhances the beauty and enjoyment of our floral arrangements.
If you encounter any issues with the freshness of your flowers within the guaranteed period, please contact us immediately so we can address your concerns and ensure your satisfaction.
Refund and Replacement Options
Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer refund and replacement options to ensure your happiness with our services. Depending on the nature of your concern, you may choose to receive a replacement bouquet or a full refund.
To initiate a refund or replacement, please contact our customer service team within 24 hours of receiving your flowers. Provide details of your order and the reason for your request, and we will guide you through the process.
We are committed to resolving any issues swiftly and effectively, ensuring that your experience with Flowers Shop London remains positive and enjoyable.
Complaints Process
We take all customer feedback seriously and aim to address any complaints promptly and professionally. If you have a concern or issue with your order, please reach out to us through our website contact form. Our dedicated team will review your complaint and work towards a satisfactory resolution.
Our complaints process is designed to be transparent and fair. We listen to your feedback, investigate the matter thoroughly, and implement necessary changes to prevent future occurrences.
Your trust is important to us, and we strive to maintain the highest standards of customer service. Please do not hesitate to share your experience so we can continue to improve and serve you better.
Flowers Shop London is a trusted local florist serving households and businesses in the surrounding areas. Our dedication to quality and customer satisfaction has made us a preferred choice for floral arrangements in London. We look forward to creating beautiful moments for you with our exquisite flowers.